The article defines the quality management of services of the enterprise of sphere of sport and tourism in General, and the Republic of Tatarstan, in particular. Describes the condition of tourism today. Identified strengths and weaknesses, factors influencing development of tourism and sports, solutions.
туризм, спорт, управление качеством, качество, Республика Татарстан, tourism, sport, quality menegmet, quality, Tatarstan
1. aumgarten L.V. Strategicheskiy menedzhment v turizme. - M.: Akademiya, 2007.
2. GOST 28681.2-95: Turistsko-ekskursionnoe obsluzhivanie. Turistskie uslugi. Obschie trebovaniya
3. Upravlenie processami obsluzhivaniya i kachestvom uslug na predpriyatiyah industrii gostepriimstva. // Internet resurs: http://www.pandia.ru/
4. Biblioteka mezhdunarodnoy sportivnoy informacii. // Internet resurs: http://bmsi.ru/ -
5. Elektronnyy nauchnyy zhurnal Upravlenie ekonomicheskimi sistemami. // Internet resurs: http://www.uecs.ru
6. Novosti turizma. // Internet resurs: http://www.interfax.ru/ -
7. Portal pro turbiznes. // Internet resurs: http://www.travelinform.ru/ -
8. Sayt o turizme. // Internet resurs:http://www.all-barr.com/vnutrenni_turizm
9. Universiada 2013. // Internet resurs:http://kazan2013.ru/ru/places/10189
10. OOO «Centr» kachestva». // Internet resurs: http://www.isokazan.ru/inform/
11. Dokument «Programma razvitiya turizma v Tatarstane»
12. Upravlenie kachestvom uslug v gostinichnoy sfere. Turisticheskiy biznes. // Internet resurs: http://tourfaq.net/hotel-business/upravlenie-kachestvom-uslug-v-gostinichnoj-sfere/-
13. Ministerstvo po delam molodezhi, sporta i turizmu Respubliki. // Internet resurs: Tatarstan. http://mdmst.tatarstan.ru
14. Portal pravitel'stva Respubliki Tatarstan. // Internet resurs: http://prav.tatarstan.ru/
15. Meskon M.H, Al'bert M., Hedouri Osnovy menedzhmenta. M.: Delo. 1992, s. 350.
17. Zinurova R.I., Tuzikov A.R. Innovacionnoe obrazovanie v regional'nyh tehnologicheskih vuzah RF: problemy kriteriev, tipologii i social'nogo zakaza // Vestnik Kazan. tehnol. un-ta. - 2010. - T. 13, №10. - S. 768-777.
18. Panteleeva Yu.V., Parfir'eva E.N. Razvitie turizma RF v usloviyah vstupleniya v VTO // Vestnik Kazan. tehnol. un-ta. - 2012. - T. 15, №17. - S. 303-304.
